Once the order is shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link that will allow the order to be tracked on the carrier's website.
The customer may also have access to this link by logging into his account and clicking on the "Orders" tab, available on the login page, and also accessing the "Help" icon available on the website's header bar, clicking on the "Follow order" option.
Either way, you will be provided with all the information about the order consulted, including the link mentioned above.
Attempting to track the order online upon receipt of the shipping confirmation email may not return any results. The shipping information can take up to 24 hours, counted from the receipt of the shipment confirmation, to be updated on the carrier's website without any liability being attributed to naturalbody for such fact.
Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address indicated by the customer when placing the order.
Shipping costs are automatically calculated by the system and may depend on the following factors:
- actual or volumetric weight of the order (whichever is higher);
- order value;
- ordered products segment;
- delivery adress;
- carrier tariffs, which undergo periodic updates.
Likewise, shipping costs will be automatically updated as the customer adds items to the shopping cart.
All specific purchase conditions will be clearly indicated in the ordering process and immediately before confirmation of the respective purchase.