Sales Policy

The purchase of products in the electronic store is subject to the following terms and conditions:


These general conditions of sale are agreed between Gravity Letters, SA, NIPC: 514061090, headquartered at Avenida Engenheiro Losa Faria 161 Loja 20 4740-268 Esposende, Portugal, hereinafter referred to as ““ and persons wishing to make purchases through the website hereinafter referred to as "User".

The parties agree that purchases made through the website: will be exclusively governed by this contract to the exclusion of any conditions previously available on the website.


The purpose of these general sales conditions is to provide and define all necessary information to the User about the ordering, sale, payment and delivery of purchases made on the website:

These conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this order between the Contracting Parties.


Any and all products available for sale in the electronic store can only be purchased by people who are of legal age in their country of residence (if in doubt, contact us).

The description, image and any other information of a product presented in the electronic store may be changed without prior notice. The images that illustrate each product may differ from the product delivered.

The User places his order by completing the purchase process presented on the website, adding the product(s) or service(s) he wants to order to the shopping cart:

To send your order, the User must:

a) Register on the website, providing the information requested there.

b) Log in (providing a combination of email and password chosen by the User upon registration).

c) Complete the information and choose the options available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the NIF and the name that, for tax purposes, you want that appear on the invoice).

The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale, as well as these General Conditions of Sale, which will be the only ones applicable to the contract thus concluded. will honor orders received online only up to the limit of available stocks. In the absence of product availability, undertakes to inform the User as soon as possible.

The data contained in the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.

Order requests are valid for 5 (Five) days, unless the order is registered under a promotional campaign that sets a different period, and it is not possible to guarantee prices, discounts, promotions and offers beyond this period. If payment is not received by our services within the aforementioned period, the order cannot be validated. Any amount received after this date will be refunded or used in a new order.

Payment Terms and Methods, offers the following payment methods for purchases made in the online store:


  • Credit card
  • ATM
  • Bank slip


  • Credit card
  • Paypal account
  • ATM

Bank transfer:

Payment via bank transfer is one of the most used payment methods.

Warning: Payments are always made in Euros, even when prices are shown in other currencies. Some banks may charge exchange fees. naturalbody is totally unaware of this fact, and therefore assumes no responsibility for it.


Once the order has been shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link that will allow the order to be tracked on the carrier's website.

The customer may also access this link by logging into their account and clicking on the "Orders" tab, available on the login page, and also by accessing the "Help" icon available in the header bar of the site, by clicking on the "Track order" option.

By any means, you will be provided with all the information about the order consulted, including the hyperlink mentioned above.

Attempting to track the order online upon receipt of the shipment confirmation email may not return any results. The shipping information may take up to 24 hours, counted from the receipt of the shipment confirmation, to be updated on the carrier's website without naturalbody being held responsible for this fact.

Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address specified by the customer when placing the order.

Shipping Charges

Shipping costs are automatically calculated by the system and may depend on the following factors:

  • Actual or volumetric weight of the order (whichever is greater);
  • Order value;
  • Segment of ordered products;
  • Delivery adress;
  • Carrier tariffs, which are periodically updated.

Likewise, shipping costs will be automatically updated as the customer adds items to the shopping cart.

All specific purchase conditions will be clearly indicated in the ordering process and immediately before the confirmation of the respective purchase.


Prices must be understood in Euros, with fees and taxes included, taking into account the VAT in force on the date of payment of the order.

If there is an increase in the Prices of any product, the User will be informed immediately, and may choose to receive his order (paying the difference) or to proceed with its cancellation.

All prices shown on the electronic store can be changed without prior notice and are always subject to out of stock.

Under current Portuguese legislation, is obliged to add VAT at the legal rates of 6%, 13% and 23% for all products. The prices shown in the virtual presence of always include VAT.

Discounts and Promotions

Discount vouchers, when available, are made available to our customers by various means (Newsletter, email, Facebook...)

Vouchers are not cumulative and the discounts offered may not cover all products in our store.

All products with free shipping and offer packs are excluded from discount vouchers.

Misuse of vouchers may lead to the cancellation or readjustment of the order.

Cancellation and Return recognizes to all its customers the right to terminate the contracts they enter into with it, allowing them to return within 14 days the products purchased under the terms of Decree-Law n.º 143/2001 and Decree -Law 82/2008 of 05/20.

For any queries, requests for additional information or suggestions, do not hesitate to contact us:

The cancellation or return process is handled on a case-by-case basis by The request must arrive in writing to the contact email, up to 15 days after ordering, and the instructions for canceling or returning the goods will be answered and defined by, by the same means. of communication.

Whenever possible, the return must be made by the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, so that the return can be carried out by Bank Transfer. undertakes to reimburse the user within a maximum period of 30 days.

The returned products must be in a salable condition, that is, in the same condition in which they arrived in the User's hands, without any anomaly or damage.

If the value resulting from the exchange of products of an order is lower or higher than the initial value of the same, the conditions of settlement will be indicated by

Privacy Policy

The processing of your data is carried out in compliance with the legislation on the protection of personal data. The same, subject to computer processing, will appear in the database(s) of and are intended for the registration and presentation of other products and services, as well as institutional information, to be made available by them.

Its provision is optional and, under the terms of the law, the right of access, rectification and cancellation of any data that concerns you directly, in person or in writing, directly to the address on the home page of this website is guaranteed.



Headquarters: Avenida Engenheiro Losa Faria 161 Store 20 4740-268 Esposende, Portugal

Phone: +351930464614


Alternative Dispute Resolution

In the event of a dispute, the consumer may use the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the website, or the Online Consumer Dispute Resolution entities identified on the website: