Delivery

Once the order is shipped, the customer will receive a confirmation email with the respective invoice, the assigned shipping number and a link that will allow the order to be tracked on the carrier's website.

The customer may also have access to this link by logging into his account and clicking on the "Orders" tab, available on the login page, and also accessing the "Help" icon available on the website's header bar, clicking on the "Follow order" option.

Either way, you will be provided with all the information about the order consulted, including the link mentioned above.

Attempting to track the order online upon receipt of the shipping confirmation email may not return any results. The shipping information can take up to 24 hours, counted from the receipt of the shipment confirmation, to be updated on the carrier's website without any liability being attributed to naturalbody for such fact.

Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address indicated by the customer when placing the order.

Shipping costs

Shipping costs are automatically calculated by the system and may depend on the following factors:

  • Actual or volumetric weight of the order (whichever is higher);
  • Arder value;
  • Ordered products segment;
  • Delivery adress;
  • Carrier tariffs, which undergo periodic updates.

Likewise, shipping costs will be automatically updated as the customer adds items to the shopping cart.

All specific purchase conditions will be clearly indicated in the ordering process and immediately before confirmation of the respective purchase.

Delivery times:

Portugal
1 day
Europe
up to 5 days
Rest of the world
up to 10 days

In all orders, the registration number will be provided so that at any time you can consult, through the website 

To find out more about the carrier Naturalbody.com.pt works with, you can consult the carrier's website

We deliver products from Monday to Friday from 10am to 7pm.

We do not ship on certain holidays.

Payment methods:

If you confirm your order on a business day until 12 noon and proceed with payment by Credit Card, ATM or Paypal reference, your order will be sent on the same business day (weekends and holidays are not considered business days).

If you choose to pay by bank transfer, we will only ship after receiving payment. This procedure can take between 2 to 5 days.

Responsibility:

Although we are always attentive to the performance of our partners, Naturalbody.com.pt will not be responsible for the non-fulfillment, or delay in the fulfillment, of any obligation that is due to an event of force majeure, that is, an event, act or failure to do so, beyond its reasonable control.

We will try to deliver on time, to the extent commercially reasonable. As a rule, we always do this, however, we cannot guarantee timely delivery.